ServiceNow

Connect ServiceNow to route CloudVerse AI alerts and actions to your team's existing workflow.

What you get

Route CloudVerse optimization actions and approvals through ServiceNow ITSM workflows.

Prerequisites

• ServiceNow workspace or instance with admin access to authorize the CloudVerse integration

Connect ServiceNow

1. Go to Settings > Integrations.
2. Select ServiceNow.
3. Click Authorize or Connect to begin the OAuth or callback flow.
4. Follow the ServiceNow authorization prompts.
5. Return to CloudVerse and verify that the integration card shows an active connection.

Configure notifications

After connecting, go to Settings > Notification Settings to choose which alerts to route to ServiceNow and configure recipients or channels.

Best practices

• Use a dedicated integration user or bot account rather than a personal account.
• Review which alerts are routed and to which channels — avoid routing all alerts to a high-traffic channel.

Troubleshooting

• Authorization fails — Ensure your ServiceNow account has permission to install apps or integrations.
• Alerts not arriving — Check that the notification is configured in Settings > Notification Settings with the correct destination.

See Integration setup issues for more help.