Export and file issues

Export does not start

1. Confirm the table or report has data.
2. Reduce the date range or result size.
3. Allow downloads for the CloudVerse site.
4. Retry without a browser extension that blocks downloads.
5. Keep the page open while an on-demand report is generated.

Exported data looks different

Record the page filters, cost type, currency, and generation time. Some exports represent source rows while the screen shows aggregated or formatted values.

Information to include when escalating

Field	Example
Page	Cost Explorer, Reports, Bill Review, or Architecture Review
Export type	CSV, PDF, report artifact, or generated file
Date range and filters	The exact range, provider, account, Perspective, and saved view
Browser behavior	Download blocked, empty file, timeout, or wrong totals

Upload fails in Bill Review or Architecture Review

1. Confirm the requested file type. Bill Review explicitly requests a PDF bill.
2. Check file size and file integrity.
3. Remove password protection.
4. Rename files with simple characters.
5. Redact unnecessary sensitive content, then retry.

Never upload credentials, access tokens, or private keys.