FAQ¶

Overview¶

Use this FAQ to answer common questions about CloudVerse organization access, roles, users, teams, workspaces, and Dynamic Perspective scope.

Who can use this¶

Any CloudVerse user can read this FAQ. To act on the answers, you need the relevant organization, user, role, or access-management permissions.

Before you begin¶

If you are troubleshooting access, collect the user's email, tenant, assigned roles, and the page or action they expected to use.

Who can manage access in CloudVerse?¶

Users with the relevant organization, user, role, and access-management permissions can manage access.

Where is organization access?¶

Open Organization > Overview.

What is the difference between a built-in role and a custom role?¶

Built-in roles are provided by CloudVerse and cannot be edited or deleted in the role table. Custom roles are created by admins and can be edited or deleted.

Can a user have multiple roles?¶

Yes. The user form allows multiple roles to be selected.

What happens when I delete a custom role?¶

The UI warns that users assigned to the deleted custom role will revert to the default Tenant User role.

Why can I not edit a user's role?¶

Role selection is disabled for owner users and for your own signed-in user.

What is an External User?¶

An External User is a user whose email domain is outside the tenant organization domain.

Why is an email address rejected?¶

CloudVerse checks the selected user type:

Tenant User emails must match the tenant organization domain.
External User emails cannot use the tenant organization domain.

The user form includes Login using SSO. When selected, the invite or update sends ssoEnabled for the user.

The SSO tab configures OAuth settings for Google and Microsoft.

What is Perspective User scope?¶

Perspective User scope limits the cost data a Perspective User can see. It is shown as Dynamic Perspective Scope in the user details and edit-user views.

Can I scope any role?¶

Scope controls are intended for scoped access patterns such as Perspective User. Not every role uses the same scope workflow.

Are teams available?¶

Yes. Use the Teams tab in Organization > Overview. Team availability and write actions still depend on tenant rollout and permissions.

Expected result¶

After using the FAQ, admins should know which Organization tab or permission to check next.

Notes and limitations¶

Availability can vary by tenant rollout, permissions, and enabled modules.

Troubleshooting¶

If an answer does not match your CloudVerse environment, check whether your tenant has a different rollout state or menu configuration.