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Troubleshooting

Overview

Use this guide when users cannot access expected CloudVerse pages, buttons, or data.

Who can use this

Customer admins with organization access permissions can complete most checks.

Before you begin

Collect:

  • User email.
  • Tenant name.
  • Current role or roles.
  • Expected access.
  • Page, tab, or action that is missing.

Organization access is missing

The user may not have navigator:access-management:view.

Ask an admin to open Organization > Overview, review the user in Users, and check the assigned permissions in Roles.

Users tab is missing

The user may not have user:view.

Add user:view to the relevant custom role or assign a role that already includes user viewing access.

Roles tab is missing

The user may not have role:view.

Add role:view to the relevant custom role or assign a role that already includes role viewing access.

Add User is missing

The user may not have user:add.

Only users with add-user permission can invite users.

Add Custom Role is missing

The user may not have role:add.

Only users with role-add permission can create custom roles.

Edit or Delete is missing for a role

Built-in roles cannot be edited or deleted. For custom roles, confirm the user has role:modify or role:delete.

Role selection is disabled

Role selection is disabled when editing:

  • The current signed-in user.
  • An owner user.

Use another authorized admin if the role needs to be changed.

Email domain validation fails

Check the selected user type:

  • Tenant User must use the organization domain.
  • External User must not use the organization domain.

Scope is missing for a Perspective User

  1. Edit the user.
  2. Confirm Perspective User is selected.
  3. Select Select Perspectives.
  4. Choose an existing perspective or select Create Scope.
  5. Save the scope.

User sees too much or too little cost data

Review the user's Dynamic Perspective scope.

Scope filters can include provider, account, region, service, tags, billing account, and resource group. Adjust the scope and validate again.

Expected result

After correcting the role, permission, status, or scope, the user can access the expected CloudVerse areas and data.

Notes and limitations

  • SSO settings are configured under the SSO tab.
  • If access still does not match the expected result after checking role, permission, status, and scope, contact CloudVerse support with the user, organization, expected access, and affected page.