Login and access issues

Cannot sign in

1. Confirm you are using the correct CloudVerse environment and email address.
2. Retry the sign-in method approved by your organization.
3. For SSO, confirm the correct identity-provider account and tenant.
4. Clear stale CloudVerse cookies or use a private browser window.
5. If an activation link expired, ask an administrator to resend the invitation.

Signed in, but a page is missing

1. Confirm the active organization in the account menu.
2. Ask an administrator whether the feature is enabled.
3. Ask them to verify the required navigator/view permission and business scope.
4. If a direct page says access is restricted, provide that exact route to the administrator.

Product navigation intentionally hides pages for which the user lacks permission.

SSO configuration issue

Verify client ID, tenant ID, redirect configuration, secret validity, and approved domains. Test with a non-emergency administrator before enforcing SSO.

Escalation details

Detail	Why it helps
Email address used to sign in	Confirms the identity record an administrator should inspect.
Organization selected	Users can belong to more than one organization.
Missing page or action	Separates feature access from data-scope access.
Timestamp and browser	Helps diagnose session, SSO, or cookie issues.